Global Community Guidelines

We, Enso Webworks Private Limited (“Enso Webworks”, “Company”, “we”, “us” or “our”), are committed to provide and maintain a safe, and inclusive digital ecosystem.

The purpose of InfoSuite Global Community Guidelines (“Community Guidelines”) is to establish the behaviour standards from users across all platforms and to prevent harm, digital abuse, fraud, and add guardrails to digital discourse/engagement. 

All our Platforms are designed to foster creativity authentic expression, while combating misinformation and unlawful activities. We strive to ensure lawful and ethical usage of InfoSuite Platforms and proactively detect, prevent and implement remedial actions that violate our policies and guidelines and undermine the safety, trust or community integrity.

Where and to Whom do these Guidelines Apply?

These Guidelines apply to everyone - creators, professionals, viewers, partners- across the globe who uses InfoSuite Platforms: InfoMemo, InfoProfile, InfoPhone, InfoQueries, InfoConverse, InfoDatabox, InfoContract, InfoUniverse, InfoTelecast, and InfoTodo. 

The Guidelines cover all content and activity on InfoSuite Platforms including posts, profiles, messages, calls, meetings, comments, livestreams, AI-generated content, and metadata. 

These Guidelines operate alongside and in conjunction with our Terms of Use, Global Privacy Policy and such other platform-specific policies that may be published from time to time. In case of conflict, the Terms of Use shall prevail. Everyone using any of the InfoSuite platforms must adhere to these Guidelines and ensure that their activities align with the principles, standards, and expectations set forth herein.

1.  Our Core Principles

We expect our users to use our platforms respectfully and responsibly in a way that does not infringe the rights of others or the rights of Enso Webworks. The following three principles guide every rule and enforcement action taken on the InfoSuite platforms, and we expect our users to follow them in letter and spirit. They are simple enough to remember, and strong enough to govern diverse communities and content types.

1.1 Respect & Dignity

In InfoSuite, respect is not just a rule, it is the foundation of every interaction and conversation. We want InfoSuite to be an inclusive space where everyone can participate. Disagree passionately, but debate the ideas, not identities. Speak to others as you’d want to be spoken to, with courtesy, empathy, and patience. Diversity of thought makes InfoSuite community stronger, hostility and personal attacks weaken it.

1.2 Authenticity & Honesty

InfoSuite thrives on authenticity and honesty and expect you to lead the way. Present yourself truthfully, use your own name, credentials, and experiences. Don’t impersonate people or claim expertise in medicine, law and finance you don’t have. If you’re promoting a product, collaboration, or brand, say so clearly, honesty builds credibility. 

Respect others’ intellectual creativity and creators right too: credit the original authors, artists, or developers. Whether you’re sharing insights, research, or professional advice, your integrity keeps the InfoSuite ecosystem transparent and trustworthy.

1.3 Safety and Wellbeing

Safety on and off InfoSuite is non-negotiable for us. We work to protect every user from harm, and we expect you to join us. Don’t share or post content that endangers yourself or others including threats, incitement, or depictions of violence. Never post material involving minors or request it from others. If you see someone in distress, flag it. We will reach out to emergency services when there’s imminent risk. InfoSuite platforms are shared public spaces. Your words and actions should make the environment safer, calmer, and more respectful for everyone who enters.

1.4 Compliance with Laws and Our Policies

While using or engaging with any of our platforms, you are required to act in a manner which does not infringe or violate applicable international and national laws, including but not limited to Intellectual Property laws and content regulation laws. 

You must not engage in or facilitate any activity that infringes, violates, or circumvents legal or regulatory requirements, including but not limited to:

• Intellectual property rights, such as copyright, trademark, and trade secret protections;
• Content, media, or communication regulations;
• Consumer protection, cybersecurity, and privacy laws; and
• Any applicable export controls or sanctions.

Compliance is both a legal and community responsibility, it safeguards the integrity and trust of the entire InfoSuite ecosystem.

2. Definitions

To keep these Guidelines clear and consistent, here’s what we mean when we use certain terms:

• User / You: Anyone who accesses, registers on, or interacts with any Enso Webworks platform or service.
• Enso Webworks/ We / InfoSuite Platforms – Enso Webworks Private Limited and its interconnected platforms including but not limited to InfoSuite: InfoMemo, InfoProfile, InfoPhone, InfoQueries, InfoConverse, InfoDatabox, InfoContract, InfoUniverse, InfoTelecast, and InfoTodo.
• Content: Any material shared, posted, transmitted, uploaded, created, or stored using Enso’s services, including text, images, audio, video, documents, links, AI-generated output, and metadata.
• Professional Content: Knowledge, advice, or services shared in a professional capacity (such as legal, medical, or financial contexts) on platforms like Info Calling or InfoContract.
• AI / Synthetic Media: Any text, image, video, audio, or other output wholly or partly generated, enhanced, or modified by artificial-intelligence or machine-learning tools.
• Private/ Personal Information: Non-public data that could identify or harm a person, such as home address, phone number, ID details, financial information, or personal communications.

3. Permitted Use

Use InfoSuite to connect, learn, share knowledge, build your professional identity, and conduct legitimate business activities, with respect for others’ rights. You may:

• Create and share original content, ideas, and profiles that reflect your real skills and experiences.
• Communicate and collaborate with others through calls, chats, or live sessions, record or publish with other’s consent.
• Search, learn, and explore information, including AI-assisted results, while verifying and labelling generated content when you share it.
• Store and manage data, documents, or media that you own or have permission to use.
• Host, stream, or broadcast events and discussions that educate, inspire, or entertain responsibly.
• Sign, plan, and execute contracts, tasks, and projects transparently and in good faith.

In essence, if you are learning, teaching, creating, collaborating, or closing work ethically and transparently, you’re using InfoSuite as intended. 

Every tool, feature or service in the InfoSuite is built to empower those actions, nothing more, nothing less.

4. Prohibited Content and Conduct

InfoSuite is a place for collaboration, creativity, and professional exchange, but that freedom ends where user safety, privacy, and legality begin. 

To achieve this, we prohibit the posting, transmission, storage, or promotion of content and conduct that violates the law, infringes the rights of our users, or undermines community trust. 

The prohibitions apply across all formats, including text, post, comments, images, videos, voice notes, live streams, and documents. 

The following categories describe content or conduct that is prohibited or restricted across all Enso platforms.

4.1 Illegal and Unlawful Content 

• Content or activities that breaches the national or international laws or violates our policies, including Terms and Conditions. 
• Activities that promote or glorify terrorism or hate speech.
• Content which depicts or promotes Child Sexual Abuse Material (CSAM). We follow a zero-tolerance policy on this, and such content will be immediately reported to law authorities. 
• Content promoting or engaging in any illegal activity that harms the safety and well-being of another person, including human trafficking and human smuggling. 
• Sale or making available of any illegal or prohibited drugs or medicines. 
• Any content promoting self-harm, suicide starvation, or other harmful behaviour. We may link such cases to local crisis hotlines or escalate imminent-risk cases to authorities. 
• Promoting any financial fraud or gambling activities.
• Violation of Intellectual Property Rights of any other person, business or organisation including by circumventing DRM or encouraging piracy. However, fair use excerpts of copyrighted content for the commentary, criticism, satire or parody are permitted when properly attributed.
• Forging or attempting to forge signatures. 
• Non-consensual intimate imagery (NCII), revenge porn, or any synthetic/AI-generated sexual depictions without consent.
• Any other activity which can violate the applicable laws and our policies. 

4.2 Violence, Abuse and Harassment

We, at Enso Webworks, neither endorse nor tolerate any activity or behaviour intended to intimidate, incite violence or harass others. Below is an illustrative list of activities that are not allowed on InfoSuite Platforms 

• Threats or violence or physical harm made to others. 
• Sharing or threatening to share private information or personal chats for unlawful gain coercion, or harassment.
• Engaging in sexual or inappropriate activities during live interactions and live streams, comments and comments. However, art, health, or educational material about sexuality or anatomy, is permitted if presented respectfully and labelled appropriately.

InfoSuite is intended to be a safe space for collaboration and expression, free from harassment, intimidation, or abuse.

4.3 Hate Speech and Discriminatory Content

Discriminatory content or behaviour that attacks, demeans, or incites hatred and discrimination towards others based on race, colour, caste, ethnicity, nationality, religion, belief, gender, sexual orientation, disability, age, or political opinion is strictly prohibited.  Further, re-sharing images, videos, memes or other content intended to demean or humiliate an individual or a group, or encouraging such behaviour in any way is not allowed.

InfoSuite Platforms aim to foster inclusion, diversity, and respectful discourse. Any content or conduct that undermines these values is not allowed.

4.4 Adult, Sexual, and Obscene Content

Our platforms are not meant for posting, viewing and dissemination of adult and/or sexual content.

Engaging in such activities may result in account suspension, permanent bans, or reporting to law enforcement authorities.

It includes the following, without limitation: 

• Posting, or sharing pornographic or sexually explicit imagery, videos, or links.
• Solicitations or advertisements of any kind of sexual services, including prostitution, or providing escort services 
• Showing nudity during live interactions or livestreams. 
• Suggestive sexual activity not involving nudity, including innuendos. 
• Running advertisements which involve any type of sexual content, including images and videos or sexually suggestive content. 

4.5 Misinformation and Misrepresentation

To preserve trust, integrity and transparency, you must not post, create, share or otherwise engage in any kind of activity which promotes misinformation and misrepresents known facts. This includes but is not limited to the following: 

• Assuming false identities, fake names, misrepresent professional credentials or impersonate others.
• Misrepresenting professional qualifications, affiliations, and experiences. 
• Posting, or creating false claims with the intent of misleading viewers and other users. 
• Use of deepfakes, altered media, or AI-generated content intended to deceive viewers and other users.

InfoSuite relies on authenticity and honesty. Activities that compromise the accuracy of information or the credibility of the platform are strictly prohibited.

4.6 Fraud, Spam, and Deceptive Practices

We strictly prohibit spam, fraud and deceptive practices on any of our platforms. 

Users shall not engage in any activity which can be interpreted as spam, fraud or deceptive to our users. These kinds of activities include, but are not limited to the following:

• Sending bulk or repetitive messages (spam) to advertise products, services, or external links. However, sharing or posting of sponsored content with proper disclosures permitted.
• Phishing or collecting personal data under false pretences, such as pretending to be an Enso Webworks representative or support staff.
• Misusing platform features (e.g., likes, reviews, or ratings) to artificially boost visibility, credibility, or engagement through likes, reviews or ratings.
• Linking to or distributing malicious content, including malware, phishing links, or unsafe downloads.
• Sharing login credentials or allowing unauthorized individuals to use your account.

4.7 Data Privacy and Protection

We value and respect the privacy of every user. Protecting personal data is a shared responsibility between the platform and its users. Any activity that compromises the confidentiality, integrity, or security of another person’s data is strictly prohibited. This includes, but is not limited to:

• Sharing personal information (phone numbers, addresses, government IDs, financial data) without explicit consent.
• Recording, streaming, or sharing images, audio, or personal data of others without their knowledge and consent.

4.8 Misuse of Enso Systems, Security Breaches, and Hacking

We maintain advanced technical and organizational security measures to protect our platforms, systems, and users. Any activity that seeks to undermine, bypass, or compromise these protections is strictly prohibited and may constitute a criminal offence under the applicable laws. It includes the following, without limitation: 

• Accessing or attempting to access another user’s account, our databases or servers without authorization.
• Modifying, updating or reverse-engineering our platforms to alter them without our approval. 
• Disabling or bypassing our security protocols to gain unauthorised access to our systems and breaching the personal data of our users. 
• Uploading or sharing malicious viruses, spyware, ransomware, malware or other harmful software to disrupt our servers and services. 
• Using bots or automated systems to create a user account. 
• Using excessive automated queries, scraping, or any behaviour that may degrade service performance or disrupt others’ use of InfoSuite Platforms.
• Launching or participating in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.

4.9 Professional and Regulated Service

Users must not offer or provide professional advice in regulated areas, including medical, legal, or financial services, unless they:

• Possess valid professional credentials, and
• Provide appropriate disclaimers regarding the nature and limitations of such advice.

 5. Artificial Intelligence and Automated Tools

We realise the emerging importance of Artificial Intelligence (AI) in the digital age, and appreciate that AI can be used by our users use AI to generate, tweak content as well as to enhance content delivery and user experience. However, AI must be used responsibly, transparently and ethically 

Any user who posts, creates or shares AI-generated content such as images, videos, text or audio must clearly label the content as “AI Generated” using Enso Webworks’ “AI Label Tool” and metadata tags. Failure to make such disclosure can result in removal of the content. 

AI-generated content must not violate any laws, user rights, or InfoSuite policies, including prohibitions on harassment, misinformation, or explicit material.

Users must avoid using AI to impersonate others, mislead audiences, or manipulate platform features.

We constantly monitor the content posted or shared on our platforms using both automated and human means. 

6. Protection of Minors

InfoSuite platforms are not meant for users below the age of legal majority in every jurisdiction we operate in. Any individual below the majority age in their jurisdiction should refrain from using our platforms. 

We uphold the highest standard of child safety across all our platforms and comply with child safety laws applicable to us. Our users are required to refrain from any activity which can be harmful to minors in any manner Including but not limited to content that sexualises, or abuses or exploits minors. 

Any violation will result in immediate enforcement action, including content removal, account suspension, and reporting to law enforcement authorities where required.

7. Enforcement and Reporting

At Enso Webworks, our goal is to protect users and uphold community standards. 

When any guideline is violated, we aim for proportionate response and we take into consideration the severity of the harm, intent, and the history before taking any action.  

Our actions are guided by our “Enforcement Matrix” reproduced below and they range from “warnings” and “temporary restrictions” to “permanent account bans”. 

For the most serious violations such as child exploitation, terrorism, or non-consensual intimate imagery, we also report such violations to law enforcement where required by law.

To achieve these objectives, we have a clear process for reporting inappropriate behaviour, moderating content, and enforcing community standards.

7.1 Reporting

You are encouraged to report any content, behaviour, or accounts that you believe violates our Community Guidelines.

You can report the violations through the in-app reporting option. 

In your report, you are requested to provide information about the content that you believe our Community Guidelines and why you believe so in order to help our moderation team assess the case accurately. 

Reporting is always kept confidential. We do not disclose the identity of the reporter to any third party unless required to do so by law or a court order. 

You can also report the violations via our email, describing the violation along with the details of the content violating the Community guidelines to our support team. 

7.2 Enforcement

We can take enforcement action against any content violating our Guidelines either receiving a report from a user, or Suo moto (on our own motion) where we believe that the content is in violation of our Community Guidelines. 

In all such cases, the enforcement action includes a notice about what rule or guideline was violated, the specific action we took, and a link to lodge an appeal against the action if you think that we got it wrong.

In case where reports are made, our enforcement team reviews the reported content for the alleged violation(s). In case, the content is found to be in alleged violation, we take action on the basis of the following Enforcement Matrix:

The above matrix is indicative, illustrative and non-exhaustive.

Our Enforcement Team takes into consideration all the relevant circumstances to arrive at a decision that keeps InfoSuite safe for all. 

• Actions are proportionate to the severity and frequency of the violation.
• Users are notified of the action taken, the guideline violated, and the process to appeal.
• Users can contest enforcement actions via the in-app appeals process or email, and each appeal is reviewed by the moderation team.
• For critical/illegal violations, relevant authorities are notified without delay, as required by law.

7.3 Appeal Process

If you believe you're being wrongly reprimanded or that our actions against you are just and lawful and you have not violated our policies and guidelines, you can appeal our actions by writing to us at support or filling up our appeal form. 

8. Right to Investigate

InfoSuite reserves the right to investigate suspected violations including reviewing logs, user activity, and submitted data, subject to applicable privacy laws.

9. Changes to These Guidelines

ENSO reserves the right to revise or update these Community Guidelines periodically to reflect evolving legal, technological, and community standards without prior notice.

Any changes will become effective immediately and users will be notified of significant updates through in-app alerts, email notifications, or on ENSO’s official website. Your continued use constitutes acceptance of the revised guidelines.’

10. Contact and Grievance Redressal

If you have any queries or concerns, you may contact us at 

Email: support@ensowebworks.com

Address: 701 and 705, Dalamal House, Jamnalal Bajaj Road, Nariman Point, Mumbai, Maharashtra, 400021